"Sam understood how to focus on operations and people whilst also driving both sales and profit, crucial to the success of any business.
I wouldn't hesitate to work with Sam again."
21 years in hospitality operations
Ex Nando's Partner
6 years within specialty coffee senior leadership
Grew Redemption Roasters to 28,000 coffees per week,
from 5 coffee shops to 11, and out of the covid crisis,
Redemption Roasters is currently valued at £22m.
Ran acquisition of Fernandez & Wells specialty coffee brand into WatchHouse.
F&W one of the original specialty coffee brands in London in 2007.
Designed and built WatchHouse back end operations architecture
2 years co-founder and co-owner of the Agile Rabbit pizzeria jazz cafe, achieved profitability from week 10 of trading
4 years management consulting in restaurant turnaround and startups.
Hospitality operations, all aspects
Core systems infrastructure
Culture and change management
Sales driving and building customer loyalty in hospitality business
Technology in hospitality
Profit & loss turnaround, budget planning, cash flow management
Property renovation, property investing, DIY
Jazz and funk guitar
Red Hot Chili Peppers
"Sam was great to work with and a fountain of knowledge for me on how a hospitality business is managed. Sam understood how to focus on operations and people whilst also driving both sales and profit, crucial to the success of any business. I wouldn't hesitate to work with Sam again."
I’ve worked with Sam directly and indirectly over the past 6 years and he’s an exceptional operator.
His knowledge of how to run hospitality businesses is seriously impressive, and it sounds everything from full dining restaurants to coffee chains.
"Sam was a fantastic Head of Hospitality at Redemption Roasters. He helped us for nearly three years and he was a real pleasure to work with. During that time, Sam's hands-on approach and commitment to excellence took us to the next level. His commercial and impact results were equally impressive. Sam's integrity, reliability, and positive attitude set a high standard for our Hospitality department and the wider team. I am confident that his unique blend of skills would make a valuable contribution anywhere. I would work with him again any day."
Sam's experience in the industry has helped us make large cost savings and become vastly more operationally efficient which we will continue to benefit from for months and years to come. He is very positive in his approach and really great to have around and above all he is values-led and highly trustworthy.
I would highly recommend him to others without hesitation and I know he will do wonders for your business and for your team.
CEO & FOUNDER
"Sam and I worked together for over 12 months on a complex social enterprise project dedicated to providing pathways to employment for prison leavers. Sam was a joy to work with and his exceptional hospitality skills were integral to the success of the program. Sam was able to significantly scale the hospitality portfolio of the business through a combination of knowledge, leadership and expertise. I couldn't recommend Sam enough!"
HEAD OF IMPACT
"Sam's a top notch leader who focuses on supporting and developing the team while delivering results. He knows what works when it comes to grabbing opportunities and taking risks in the hospitality space. And, as a bonus, he seems to have limitless energy. Always great fun to work with Sam."
HEAD OF MARKETING
I worked with Sam on a short project for Ordoo, looking to tap into his experience of technology implementation within restaurant operations. I was really impressed with Sam's deliverables and it exceeded my expectations. On a personal level, he is very friendly and easy to get on with, which was important for the project. I would highly recommend him as a consultant to any restaurant or company in the industry.
GROWTH DIVISION, ORDOO
Sam is an exceptional communicator when working on projects together, and pays attention to the details. I have worked on 3 projects with Sam. Leake Street, WatchHouse and Redemption Roasters. Specifically during the projects for WatchHouse and Redemption, I worked with Sam as he completely revamped the tech infrastructure for both of these businesses, that was POS, loyalty and backend. From my experience, Sam executed these projects perfectly bringing in the right stakeholders and asking the right questions to nail down the fine details before we rolled out our systems. This showed through his times at both WatchHouse and Redemption which is fair to say are 2 of the biggest growing coffee brands in London / UK right now.
Sam it was a pleasure working with you, your tenacity and determination helped you become a partner in Nando's and you are a great operator. I can't wait to hear about the success stories you have throughout your consultancy work!
REGIONAL MANAGING DIRECTOR
Sam is an excellent operator who was always ahead of his time when it came to innovation.
Full of energy and an inspirational leader, I would highly recommend Sam when it comes to anything hospitality based